Job Description
Location: Virtual, employees will report to the office once a month after training
Key Responsibilities:
* Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
* Provide timely and accurate communication, information gathering, and rendering decisions on Long-term Disability (LTD) claims according to provisions of LTD certificates.
* Communicate with a variety of constituents (claimants, doctors, nurses, employers, and attorneys) to gather information relevant to rendering decisions based on the provisions of the policy.
* Claim Specialist Trainees will be routinely evaluated for increases in their authority levels as they become more experienced in their decision making and demonstrate consistency in meeting metrics.
* Learn to develop an action plan and identify the Likely Claim Progression including identifying the return to work potential.
Essential Business Experience and Technical Skills:
Required:
* New hires should live a commutable distance from the site the role is posted in.
* High School Diploma
* 2-4 years of experience in claims or customer service
* Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
* Strong problem solving and analytical skills.
Preferred:
* Bachelor's degree
* Strong communication skills, both written and oral.
Business Category
Operations - Claims
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Job Tags
Traineeship, Remote job, Home office,
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