Position Information
Position Title: IT Help Desk Technician I
Requisition Number: SCL00394
General Description
The IT Help Desk Technician I will perform level one help desk technical support for faculty, staff/admin and student’s, campus wide, while providing exceptional customer service. The ideal individual must be able to resolve basic help desk service requests via the phone, while more complex issues will be referred to second level or higher support. The IT Help Desk Technician I will successfully log all requests for IT service requests into ticketing systems, escalate requests as required, and manage all requests to full closure. This position will ideally perform problem recognition, research, isolation and resolution steps on all requests for technology services support, while communicating effectively with the end user.
College Intro
Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.
Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.
Specific Responsibilities
Benefits Summary
Benefits:
“Success Starts Here” at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.
Full-time faculty and staff benefits include:
Additional College benefits:
For More information about the College benefits and eligibility based on employee class, please visit:
Salary Grade or Rank: 8
Min Salary: $26.00
Max Salary: $39.78
Job Posting Open Date: 06/02/2025
Type of Position: Classified
Employment Status: Full-Time
Special Instructions to Applicants
Interested candidates should complete an online application.
Community College of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.
Required fields are indicated with an asterisk (*).
(Open Ended Question)
Required Documents
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