IT Service Desk Supervisor Job at Fawkes IDM, Washington DC

R0pYZkxlUXRSK2tsOXpBSGx2MXVLeEdXNlE9PQ==
  • Fawkes IDM
  • Washington DC

Job Description

Responsibilities:

  • Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk.

  • Supervising the DC Service Desk team.

  • Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).

  • Scheduling the firm’s Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment.

  • Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support.

  • Providing career development guidance to staff and recommending training paths.

  • Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner.

  • Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution.

  • Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues.

  • Reviewing, editing, and maintaining support services knowledge database.

  • Providing feedback to the Training Manager to ensure training programs meet the needs of the firm’s end users.

  • Supervising planning and management of location specific projects; i.e., laptop replacement.

  • Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently.

Requirements

  • Four year college degree required
  • 6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment.
  • Knowledge and experience with law firm specific applications is required.
  • Previous employment in a law firm or legal department is preferred.
  • Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity.
  • Excellent time management skills.
  • Flexibility to work additional hours, as necessary

Job Tags

Remote job,

Similar Jobs

norskhydro

Maintenance Technician Job at norskhydro

 ...MAINTENANCE TECHNICIAN Hydro Aluminum Metal Building a New Plant in Cassopolis, MI. With new construction of our third Recycling Plant in the US brings the opening of a new, state-of-the-art recycling plant in Cassopolis, Michigan, with startup first of 2... 

LHH

Senior Attorney Job at LHH

 ...cases from the start! These roles can be fully remote after onboarding in Dallas office; must be licensed in Texas and available for travel, as needed! If you're looking for a non-traditional path, these roles are also open to attorneys seeking reduced hours... 

Metro Associates

Weekend Hospice Registered Nurse RL131603 Job at Metro Associates

 ...Weekend Hospice Registered Nurse Employment Type: Full-Time Bonus: $10,000 First...  ...Saturday & Sunday will also be considered Travel Requirements Local travel required...  ...Includes New graduates Labor & Delivery, Pediatrics, OR, School Nurse, most outpatient... 

Colts Neck Reformed Church

Sanctuary Choir Director Job at Colts Neck Reformed Church

 ...Part time SANCTUARY CHOIR DIRECTOR Qualifications: Must have a faith firmly grounded in Jesus Christ Undergraduate music degree required Instrumental music background required Specific training in choral direction required Prior experience as an... 

RBFD

Dental Receptionist/Dental Assistant Job at RBFD

 ...Newly remodeled hi-tech dental office is looking for a front desk receptionist / dental assistant. Candidate needs to have good commutation skills and a positive attitude and be a team player. Responsibilities: Patient scheduling and confirming appointments....