IT Help Desk Specialist I (Full Time) Job at Lake Charles Memorial Health System, Lake Charles, LA

R0pmZEsrd3RSK2t1L1RVUG1QZG1MaGVZNkE9PQ==
  • Lake Charles Memorial Health System
  • Lake Charles, LA

Job Description

Description Of Position

  • The Help Desk Specialist provides front line support to our end users. This position is entry level and has a large opportunity for advancement into multiple avenues of Information Systems. Help Desk Specialist I have a basic understanding of computer hardware and software while maintaining a high level of patience in a fast-paced environment. The position is focused on answering calls and creating tickets for the enterprise and assisting the physicians, nurses, and staff to deliver an excellent patient experience.

SUPERVISION : Reports directly to the Manager of IT Support and Operations

Responsibilities And Duties

  • Answer calls from physicians, directors, and hospital staff.
  • Escalation of service requests to teams within Information Systems
  • Report on critical issues and notify individuals or teams responsible
  • Accurately record service metrics
  • Resetting passwords, installing software, general troubleshooting
  • Delivering keyboards and mice and plugging them in
  • Connecting devices to the WiFi network
  • Remotely support end users while on the phone
  • Respond to users in a quick and timely manner to resolve application issues efficiently so work is minimally impacted

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Education And Work Experience

  • High school graduate or equivalent
  • Must be very computer literate and capable of learning computer support tasks such as resetting passwords, installing software, changing keyboards/mice, connecting PCs both desktop and laptop to our network
  • Able to be certified with Cisco Duo within 30 days.
  • Able to complete mandated Connectwise training within 30 days
  • Strong technical writing skills and speak intelligible English
  • Experience with Microsoft Office: Word, Excel, Outlook a plus
  • Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
  • Must possess a high level of patience and show a willingness to learn

Physical Demands/Work Environment

  • Capable of performing light to medium duty physical tasks.
  • Must be able to remain in a stationary position for 75% of the time.
  • Must be able to exchange accurate information with patients, family, peers and medical personnel.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.

Working at Lake Charles Memorial Health System | Great Place To Work

Job Tags

Full time, Work experience placement, Remote job,

Similar Jobs

Whole Foods Market

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager) Job at Whole Foods Market

 ...the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics... 

Summit Bridge Partners

Commercial Lines Account Manager (Remote in MA and RI Only) Job at Summit Bridge Partners

 ...Commercial Lines Account Manager (Mid-Market to Large Accounts)&##128205; Foxborough, MA 95% Remote (MA and RI ONLY)&##128188; Full-Time | $80K$100K Base Salary Were partnering with a well-established insurance organization thats seeking a Commercial Lines... 

Whitehall Kids Academy

TODDLER TEACHER Job at Whitehall Kids Academy

 ...Summary We are looking for a nurturing toddler teacher to ensure that the basic and educational needs of our students are met. As a toddler teacher, you will be responsible for planning and delivering classroom activities, communicating with staff and parents, and... 

Bach to Rock

Piano Teacher Job at Bach to Rock

Bach To Rock (B2R) Americas Music School for students of all ages is currently seeking a Piano Teacher as a part-time employee providing music and performance lessons to students.Music Instructors at Bach to Rock use B2R curriculum to provide students of all ages... 

The Planet Group

Landscape Designer Job at The Planet Group

 ...Landscape Designer Savannah, GA - 633343 Relocation assistance available for the right candidate We are seeking a Landscape Designer to join our team in a production design role, focusing on commercial and municipal projects. This position is ideal for someone...