Guest Services Lead Job at Bowland, HeadPinz & FastTrax, Fort Myers, FL

R0piWUt1VXZSdXd0OXpBQW5QMW9MaFdaN1E9PQ==
  • Bowland, HeadPinz & FastTrax
  • Fort Myers, FL

Job Description

Guest Services Lead

Location: FastTrax Entertainment – Fort Myers, FL
Department: Guest Services
Reports To: Assistant General Manager
Position Type: Full-Time

Overview:
The Guest Services Lead at FastTrax is responsible for overseeing front desk operations, ensuring a smooth guest check-in process, and supporting a high-performing Guest Services team. This leadership role requires strong communication, problem-solving skills, and the ability to maintain a fast-paced, guest-first environment.
Key Responsibilities:
  • Supervise and support front desk team during daily operations
  • Ensure all guests are greeted, checked in, and assisted efficiently and professionally
  • Train and mentor new Guest Services Agents on systems, service standards, and procedures
  • Handle guest escalations and resolve issues promptly and professionally
  • Oversee POS accuracy, cash handling, and daily reporting
  • Monitor lobby traffic flow and coordinate with attractions and F&B teams
  • Maintain a clean, organized, and well-stocked front desk environment
  • Support online bookings, group reservations, and phone inquiries as needed
Qualifications:
  • At least 1 year of experience in guest services, front desk, or customer-facing leadership
  • Strong communication and organizational skills
  • Calm and confident in high-pressure situations
  • Experience with POS systems and booking software preferred
  • Ability to multitask and delegate when needed
  • Weekend, evening, and holiday availability required

Job Tags

Holiday work, Full time, Weekend work,

Similar Jobs

GREAT WALL(H)

Overseas Sales Manager(H) Job at GREAT WALL(H)

1. Responsible for developing and managing sales channels and customers in overseas countries, and accountable for corresponding sales performance metrics.2. Manage the entire sales process, including forecasting, marketing planning, and execution for the assigned region... 

One Stop CDL Careers

Class A CDL Sap Driver Job at One Stop CDL Careers

 ...YOU !!! FREIGHT IS DV ANDREEFER. AVERAGE MILES IS 2500-3500 WKLY.PAYROLL IS DIRECT DEPOSIT, T - CHECK, WIRE TRANSFERSAME DAY PAY IS AVAILABLE UPON RECEIPT OF BILLS. CASH ADVANCE IS AVAILABLE / WEEKLY. DRIVER INITIATIVES SUCH AS SAFETY BONUSES. REFERRAL... 

Office of Catholic Education

Assistant Principal for Student Affairs - Roman Catholic High School Job at Office of Catholic Education

 ...07 The Archdiocese of Philadelphia, Office of Catholic Education, seeks a dynamic, innovative, results-driven leader for Assistant...  ...will be responsible for teacher evaluation and mentoring, coordinate all student activities, assist with all school activities, prepare... 

Maritz Global Events

Remote Graphic Design Job at Maritz Global Events

The ideal candidate will have a strong customer focus with a critical mindset and sales drive. S/he must be focused on increasing brand recognition, consistency, and accuracy, while collaborating across teams, and clearly communicating vision and purpose. Only for candidate...

One Floral Group

Assistant Grower Job at One Floral Group

One Floral Group is a wholesale flower producer that provides tailored floral solutions to retail customers throughout North America and is one of the fastest growing producers of floral products. Our business has over four million square feet of growing and production...