Customer Service Representative Job at Ajulia Executive Search, Lakewood, NJ

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  • Ajulia Executive Search
  • Lakewood, NJ

Job Description

Job Responsibilities:

  • Responding to customer questions via phone, email, or chat.
  • Resolving customer issues and complaints effectively and efficiently.
  • Sharing accurate and up-to-date details about the company's offerings.
  • Taking and processing customer orders, including calculating charges and billing.
  • Keeping accurate records of customer interactions and transactions.
  • Identifying and escalating complex or sensitive issues to appropriate personnel.
  • Working with other departments to ensure smooth resolution of customer issues.
  • Staying up-to-date on product and service knowledge and adapting to new technologies and processes.
  • Other duties as assigned.

Job Qualifications:

  • High School Diploma required.
  • Minimum 2 years’ experience in customer service.
  • Strong analytical skills.
  • Ability to manage accurate records for customers.
  • Ability to stay organized.

Benefits:

  • Dental insurance.
  • Health insurance.
  • Paid time off.
  • 401(k).
  • 401(k) Matching.
  • Vision insurance.
  • Direct Hire.

Ask for: Kelsey

Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.

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