Job Description

Customer Care

Customer Experience Coordinator (Spanish preferred)

New York, NY (Hybrid)

PowerMarket is a quickly growing company working at the intersection of energy, policy, and software that believes the future of clean energy is digital. We're a leader in the community solar industry and provide services to energy developers, municipal organizations and utilities, among others to help them manage and administer their clean energy programs.

We're looking for an experienced support and/or communications professional with direct call center experience. In this role, you will help people understand the benefits of community energy programs, facilitate their enrollment, and provide excellent customer service to ensure they remain active participants.

Our headquarters is located in NYC, but we are embracing a hybrid work paradigm going forward, and this position will be fully remote.

Responsibilities

• Address questions and concerns for prospective and current community solar subscribers in a fast-paced, high-customer volume environment primarily over phone and email
• Explain complex solar and energy industry concepts in accessible terms
• Provide excellent customer service by quickly answering questions, anticipating and addressing people’s concerns, and troubleshooting technical problems
• Collect, analyze and share customer feedback to internal teams to improve customer service experience
• Draft email templates, scripts, and other materials to support customer interaction
• Assist customers with billing issues both simple and complex
• Ability to quickly learn about state and utility rules and processes as they relate to participation in a renewable energy program

Qualifications

• Previous sales and/or call-center experience
• Fantastic verbal and written communication skills
• Verbal and written Spanish language fluency preferred
• Must be based in the New York City Metropolitan Area
• Passion for the clean energy industry and a strong desire to learn more
• Strong computer literacy
• College degree in communications or related field of study preferred or equivalent professional experience
• Comfortable working in a fast-paced environment

To Apply: Interested candidates should submit a resume and cover letter to careers@powermarket.io

Salary

$60,000 - $70,000 USD

To Apply:

Send a current resume and cover letter to: careers@powermarket.io

Job Tags

Remote job,

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