Job Description

About Us

Founded in 1929, Myers, Benner is a full-service independent insurance agency providing customized insurance and risk solutions for businesses, individuals and specialized industries. Our agency is headquartered in Allentown, Pennsylvania, but we also offer specialized, exclusive insurance programs to a variety of industries nationwide. We look to customize insurance, risk management and services to meet specific exposures and needs. We’ll work closely with you to align your insurance and risk management strategy with your business and personal exposures as you grow and change.

Commercial Lines Customer Service Representative

Position Overview:

The Commercial Lines Customer Service Representative will assist the Account Managers with policy changes, marketing, certificates of insurance, billing, and maintaining activities all while providing superior client service.

Responsibilities:

• Assist with marketing and placement of commercial lines new business and renewal accounts
• Process policy changes and renewals, and maintain updated and accurate records
• Timely issuance of certificates of insurance
• Assist with customer billing issues
• Process renewals, cancellations and reinstatements
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed

Qualifications:

• Active Pennsylvania Property & Casualty license required
• Minimum of 2 years of experience servicing commercial lines insurance clients
• Full knowledge of commercial insurance products and usages
• Adequate knowledge of rating procedures, coverages, and industry operations
• Proficiency with Microsoft Office Suite
• Experience with an agency management system, preferably Applied Epic
• Effective verbal and written communication skills
• Attention to detail
• Excellent time management and organizational skills

Hours: Monday-Friday, 8:00am-5:00pm (Hybrid Work Schedule)

Office Location: 2895 Hamilton Boulevard, Suite 201, Allentown, PA 18104

Benefits:

• Competitive Salary
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

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