Bilingual Spanish Customer Service Representative - Remote Job at Cognizant, Montgomery, AL

RlpQVUx1d3RRT29zOXpRRm1mWnVMeFNlNFE9PQ==
  • Cognizant
  • Montgomery, AL

Job Description

Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. The **Bilingual Spanish** **Customer Service Representative** contributes to Cognizant's Contact Center for Foodservice success by providing support to the Selling Team, field partners, and Direct Customers. This person will handle service and delivery inquiries and resolve concerns for one of Cognizant's Food Service Clients. They establish and maintain Gold Standard business relationships and maintain predetermined brand distribution percentages for the customer base. This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives. The position also makes outbound calls and processes other tasks as and when required. This role is fully remote for candidates living in the United States. **Role Responsibilities** + Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management. + Use computerized systems for tracking, information gathering, and/or troubleshooting. + Answer basic questions and resolve basic problems. + Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications. + Actively re-direct incoming callers to self-service options + Perform proactive outbound follow-up communications as necessary + Process orders and other related voice and non-voice tasks as needed to meet client needs **Role Requirements** + A High School Diploma or equivalent is required + Must be Bilingual in Spanish/English + At least 2 years of Customer Service experience + Previous call center experience is preferred but not required + Previous experience in foodservice or foodservice distribution is preferred but not required. + A self-starter that demonstrates customer service skills. + Ability to select and apply standard policies and procedures. + Ability to resolve routine problems and questions independently. + Ability to pay close attention to detail and use time effectively. + Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications. + Ability to work in a fast-paced team environment. **Requirements for Working From Home** + A private and secure space to do work uninterrupted by others in the home. + Must connect to the internet with a CAT 7 Ethernet cord or higher. **Using a WiFi connection is not allowed.** + All equipment needed for the job will be provided, but not the Ethernet cord **Salary and Other Compensation:** Applications are accepted until June 15th, 2025 The hourly rate for this position is $15.50 per hour. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Tags

Hourly pay, Holiday work, Temporary work, Remote job,

Similar Jobs

International Staffing Consultants, Inc.

Traffic Project Manager Job at International Staffing Consultants, Inc.

 ...Join a dynamic team as a Traffic Project Manager where you'll play a pivotal role in shaping transportation projects across state and local agencies. Your expertise in traffic engineering will drive the development and execution of impactful projects, with a focus on traffic... 

Spectrum Painting & Paper Hanging LLC

Painting Technicians, Concrete Coating Installers and Laborers Job at Spectrum Painting & Paper Hanging LLC

 ...for career growth. This position earns a great pay of $35,000 - $75,000, based on skills and experience. We provide our painters with benefits, including health insurance, paid time off, and a 401(k) plan. We also make it easy to apply! If we have your attention, please... 

ESL Teachers

Online ESL Teacher Job at ESL Teachers

Job Description: We are looking for passionate and dedicated Online ESL Teachers to provide engaging and effective English lessons to students of all ages. Teaching materials and training will be provided to ensure a seamless and enjoyable teaching experience. Responsibilities... 

Abercrombie and Fitch Co.

IT Service Desk Specialist Job at Abercrombie and Fitch Co.

 ...solutions for our growing business. The Abercrombie IT Service Desk is a high energy, customer-oriented team providing...  ...service. This job is located at our Global Home Office in Columbus, Ohio. This team does work on shift schedules which includes nights and... 

Sandhills Global Inc

Bilingual Spanish Marketing Trainee Job at Sandhills Global Inc

We're looking for a Bilingual Spanish Marketing Trainee to join our team and play a key role in expanding the reach of our Marketbook Latin America publication, website and hosted services. In this position, you'll travel and visit distribution points across various Latin...